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How To Use a Contact List

 
"Using a Contact List Profitably- Part Two"
by Nancy Roebke

Besides a survey, your contact list can be used to generate sales 
directly. Some of the following ideas must be done one-on-one and 
others can be done to large quantities of prospects at a time. They all 
have varying levels of effectiveness. A general rule of thumb is:

The more personal the contact, the greater the chances of a sale. 
That means that an in-person interview has a better success rate 
than a mass mailing.

.

1. The in-person interview. As the name suggests, this is something 
that is done in-person where you have the advantages of eye contact, 
voice inflection and body language. Although, very time consuming, it 
is extremely effective in generating sales.

Much has been written about the "presentation", but the main facet 
should always be finding out what's in it for the client to do business
with you. What do they need and what have you got that satisfies 
that need. This is the basis for ALL sales and I don't see that 
changing any time in the near future.

2. Direct mail. Much has ALSO been written about direct mail. You 
can expect a 1-3% return from direct mail. A lot depends on how 
targeted the mailing list is, how effective the envelope is in getting 
prospects to open it, how effective the letter is describing the product 
or service and how competitive the offer is to what the receiver is 
currently using.

3. Call-to-Action pieces. These CAN be distributed by mass mail but 
are often delivered by hand to individual homes/businesses. These 
include door hangers, coupons, and flyers. These pieces have an 
offer that has a limited time to respond, has specific requirements for 
qualification to take advantage of the offer and/or is otherwise limited 
in its scope. 

An effective way to do this is to team up with another business and 
share client lists. Find a business that offers a complimentary product 
to yours (you sell houses- they give mortgages; you sell tee shirts, 
they have a health club) and do a joint offer to both lists involving 
both businesses. 

4. Use your contact list to generate referrals. Each one of the people 
on your contact lists knows 250 people (according to Reader's 
Digest). Your contact list is a GOLD MINE of referrals. I currently 
offer a $50.00 credit to anyone sending me a referral that turns into a 
client. That amount is offered on a $200.00 sale, so it's a 25% finders 
fee. 

It is not always necessary to financially reimburse persons who send 
you a referral, though. It is ALWAYS necessary to send a THANK 
YOU. That THANK YOU can be in the form of a finders fee, a 
discount coupon, or just a simple THANK YOU note. This goes a 
long way in developing good, strong relationships. Appreciation never 
goes out of style.

.
Copyright c 1998 Nancy Roebke

Nancy Roebke
Execdirector@Profnet.Org        http://www.profnet.org
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