Digital Women has been providing information for women on loans, grants, business funding, home business ideas, lending tips and business networking resources since 1998! Visit our loan section and our grant section for ideas on how to get money for starting your woman-owned business |
|
Newsletter (Oct. issue) by Pat Weber ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ The International Customer Service Association (ICSA) launched National Customer Service Week in 1988. It celebrates this the first full week of October. This years theme is WHATEVER IT TAKES. National Customer Service Week "focuses on and celebrates the importance of the customer and the customer service profession." This is an ideal time for companies to recognize and thank employees who work in a customer satisfaction role for their contribution to company success. The purpose is to instill an all year round organizational committment to the customer. There are dozens of ideas on how to celebrate this at their site. Here's a bakers dozen (13) of 55 ideas one of my clients brainstormed in one of a recent series of customer service learning sessions. You can actually use these all year long: - employee picks their schedule for a week - letter to family noting achievement - get customer involved in the recognition - managers wash customer service employees cars - small article featuring selected employee in company newsletter - everyone else answers csr's telephone and is a go-for for a day - gift certificate for ice cream or yogurt all week long - year magazine subscription of their choice - family pass to a recreation park - bus trip for the group to local fun spot of their choice - a paid training class of the employees choice - pay for a pizza to be delivered to homes for one evening - for gals: pedicures, manicures, massages and guys: tune-up on car, fill up on gas, tire balance and rotation For information about this event, and ICSA, visit their website:
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
-First, ask for 6 volunteers. Use Bob Pike's method that motivates people
Now ask that either the volunteers form the circle or ask them to delight
Debrief the fun with questions like: how was it you could accomplish
the
Points: Results can be accomplished more quickly if someone takes the
lead.
This has been around for years and I don't know the original source
of
|
|
![]() |
![]() |
![]() |
|